Privacy Policy

1. Introduction

Welcome to TextYourGroup ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using TextYourGroup, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Profile Information: Organization name, role, and preferences
• Contact Lists: Names and phone numbers of recipients in your groups
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communications: Messages you send through our service, support requests, and feedback

2.2 Automatically Collected Information

When you use our service, we automatically collect:

• Usage Data: Features used, messages sent, delivery status, and time stamps
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and actions taken within the service
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our messaging service
• Process and deliver your messages to intended recipients
• Manage your account and provide customer support
• Process payments and prevent fraud
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve our service
• Comply with legal obligations and enforce our Terms of Service
• Protect against malicious, deceptive, fraudulent, or illegal activity

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including SMS delivery services, payment processors, cloud hosting providers, and analytics services. These providers are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Message Content and Recipient Data

Important: The phone numbers and names you add to your contact lists, as well as the content of messages you send, are considered your data. We act as a processor of this data on your behalf.

• We do not sell or share recipient contact information with third parties
• Message content is transmitted securely and stored only for delivery and legal compliance purposes
• We retain message logs for 90 days for troubleshooting and compliance purposes
• You are responsible for ensuring you have proper consent to message your contacts

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Employee training on data protection practices
• Secure data centers with physical security controls

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to processing of your information for certain purposes

To exercise these rights, contact us at privacy@textyourgroup.com.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until you delete your account plus 30 days
• Message logs: 90 days from sending date
• Billing records: 7 years for tax and accounting purposes
• Support communications: 3 years from last contact

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and to lodge a complaint with a supervisory authority.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: